Ticket Information

 *** PLEASE NOTE THAT THE 2009/2010 SEASON WILL NOT START UNTIL EARLY NOVEMBER, BOOKINGS WILL BE TAKEN AS OF THE 1ST SEPTEMBER 2009.

To purchase your tickets for the "Mon Repos Turtle Experience" between the months of November to March call into any one of Bundaberg Region Tourisms two accredited blue and yellow visitor information centres, located at Bundaberg West (next to the Bundaberg Base Hospital), or the Gin Gin centre in Mulgrave St Gin Gin, please note that there is NO Visitor Information Centre located at Bargara or at 186 Bourbong Street Bundaberg . 

Alternatively you can purchase your tickets by going to www.bookbundabergregion.com.au or by phoning Bundaberg Region Visitor Information on (07) 4153 8888. 

Note:- Tickets will only be valid for the date that appears on ticket.

***Prices as of the 1st November 2009 - please note that these prices may change for the 2009-2010 season but will be advised as of the 1st September 2009.
 
Admission to the Centre is $9.60 per adult, $5.10 per child (age 5 to 17) and seniors (Aust and International senior card holders), and $22.85 per family (family is condsidered to be one or two parents and one or more children), children under 5 years of age free of charge,  but still need to be added to the itinerary. 

**Please note that Family bookings cannot be made online, and can only be made by calling Bundaberg Region Visitor Information on (07) 4153 8888.

Group Bookings: Education Group admission is $2.20 per person (adult and child), bookings for all Schools or educational groups must booked in advance.   Grpoup Bookings CANNOT be made online but can be made by calling Bundaberg Region Visitor Information on (07) 4153 8888.
 
Gaurenteed sightings are never promised by the Deptartment of Environment and Resource Management or Bundaberg Region Tourism, as Turtles are classed as wild marine animals, therefore refunds are NOT given if you do not actually see a turtle on the night of your booking. All fees go towards continuing Turtle research as well as providing the centre displays and films shown. There are no set tour times and sighting can never be guaranteed, although turtles appear most nights, there can always be the odd evening/s when they do not show at all.  

There is limited flash photography opportunities allowable at the Mon Repos site, please ask the Ranger for further details. The tour will operate in almost all weather, including rain.  Refunds are not granted if it rains on the evening of your booked tour. Tours can only be cancelled by the DERM-Rangers and once they have contacted us with this information Bundaberg Region Visitor Information staff  will try their best to contact all visitors prior to 7pm on the evening - please make sure that you can provide a contact number for this purpose. 

Smoking is not permitted in the Mon Repos Turtle Rookery Visitor Centre or in any off the surrounding areas, including on the beach during turtle viewing.
 
To protect the animals and preserve your safety as a guest, all turtle watching guidelines must be followed at all times.  The Rangers and or volunteers at the centre will give a short speal on safety, photography etc before you leave the centre for the beach.  If you do not follow these guidelines, you may be asked to leave the Mon Repos Turtle Rookery at any time and without notice.  In this instance, we advise that no refund will be granted.  

The turtle experience at the Mon Repos Turtle Rookery is managed by the Department of Envirnoment and Resource Managemet.  The experience is not offered by Bundaberg Region Visitor Information or its affiliates, as we act only as a ticket booking and ticket information agency only.
 
Neither the Department of Environment and Resource Management or Bundaberg Region Visitor Information or its affiliates offer any responsibility for your motor vehicle or your belongings while you are at the Mon Repos Turtle Rookery.  We strongly recommend you lock your motor vehicle and hide/secure any valuables.
 
If you are unable to join the tour on the evening of your booking for any genuine reason eg illness, incapacity, etc, changes can be made to your booking firstly by offering another night, prior to a refund.  To change the date of your booking, you must contact Bundaberg Region Visitor Information on 07-4153 8888.  Any requests to transfer your ticket received after 3pm on the day of your booking may not be accepted.  

Please note that Bundaberg Region Tourism reserves the right to charge a $25 cancellation fee if your tour is not changed or cancelled within a 24 hour period prior to the evening you have booked - some circumstances may apply. All monies will be forfeited if you do not turn up on the night you are booked or do not attempt to contact Bundaberg Region Tourism to change pre booked ticket.

To report any complaints of your experience whilst at the Mon Repos Turtle Rookery, please contact the Department of Environment and Resource Managment direct on (07) 4131 1600, or write to the Department of Environment and Resource Management, Wide Bay/Burnett District, PO Box 1735, Bundaberg QLD 4670.  Bundaberg Region Visitor Information cannot handle any complaints regarding the turtle experience.